HELPDESK SERVICES |
|
With the flexibility to offering help line support according to your business operations hours, our helpdesk services can extend its offerings on a 24 x 7 basis if requested or required. |
|
REMOTE ENGINEERING SUPPORT |
|
To deliver efficiency in the support framew work, our technical engineers, equipped with deep domain knowledge, log in to your system remotely to assist in problem diagnnosis and problem resolution. |
|
| |
|
ONSITE SUPPORT |
|
When required, our technical engineers will go onsite to your premises to perform Level-2 problem diagnosis and resolutions. This service will include both hardware and software support, depending on the scope customzzable by you. |
|
STANDBY SUPPORT |
|
During festive seasons such as Chinese New Year, Christmas. etc. EASl can offer standby support for your business to ensure your system functions as usual even in peak and/or holiday period. |
|
| |
|
AD-HOC SUPPORT |
|
EASI provides customization to your business needs: in terms of tailor-made busines? reports or specific POS functions relevant to your business. Similarly, EASI is capable of developing standardized business cubes that is custom to your business environment, for analysis purpose, after your POs technology has settled in. |
|
